Accessibility Statement
PACS Independent Living Program
PACS Independent Living Program is committed to providing equal access to its programs, services, communications, and digital content for individuals with disabilities. We do not discriminate on the basis of disability in admission, participation, access to services, treatment, or employment, where applicable. We strive to comply with the Americans with Disabilities Act of 1990, as amended, and, where applicable, Section 504 of the Rehabilitation Act of 1973.
PACS Independent Living Program is committed to providing effective communication with applicants, residents, participants, family members, companions, website visitors, and members of the public who have disabilities. When necessary and appropriate, PACS will furnish reasonable accommodations and appropriate auxiliary aids and services to provide an equal opportunity to participate in, and benefit from, our programs and services, unless doing so would fundamentally alter the nature of the program or impose an undue burden as defined by applicable law. ADA guidance explains that the type of auxiliary aid or service needed depends on the method of communication used, along with the nature, length, complexity, and context of the communication.
We also work to make our website and digital materials accessible. PACS aims to design, develop, and maintain digital content in substantial conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, while working toward continued improvement over time. W3C identifies WCAG as the international standard for web accessibility and notes that newer versions remain backward compatible with earlier WCAG 2.x requirements.
Reasonable Accommodation Policy
Individuals with disabilities may request a reasonable accommodation to access PACS programs, services, housing-related processes, communications, or digital content. Requests may be made orally or in writing by the individual, an authorized representative, or someone assisting the individual.
Upon receiving a request, PACS will:
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Review the request promptly and in an individualized manner.
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Engage in an interactive process, when needed, to understand the disability-related need and identify an effective accommodation.
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Request only information that is reasonably necessary to evaluate the request, when the disability or disability-related need is not obvious.
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Provide a written response within a reasonable timeframe.
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Implement the approved accommodation as promptly as practicable.
PACS will not retaliate against any person for requesting an accommodation, asserting accessibility rights, assisting another person in making a request, or filing a complaint.
Effective Communication Policy
PACS will take appropriate steps to ensure communications with individuals with disabilities are as effective as communications with others. Depending on the circumstances, this may include:
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Providing documents in large print or accessible electronic format
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Reading written information aloud when appropriate
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Using relay services or other accessible telecommunication methods
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Providing qualified interpreters or other auxiliary aids and services when appropriate
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Offering assistance with completing forms, applications, or program documents
PACS will provide auxiliary aids and services when required by law and will not impose a surcharge on an individual with a disability for the cost of a required accommodation or auxiliary aid. DOJ ADA guidance states that covered entities may need to provide auxiliary aids and services for effective communication and may not charge individuals for required aids or services.
Digital Accessibility
PACS is committed to improving the accessibility of its website and online materials. Our accessibility efforts may include:
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Using clear heading structures and readable page layouts
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Providing text alternatives for meaningful images
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Supporting keyboard navigation where feasible
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Maintaining sufficient color contrast where feasible
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Using accessible forms, links, and downloadable documents where feasible
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Reviewing and updating content periodically to improve accessibility
Because accessibility is an ongoing process, some content may not yet fully meet our accessibility goals. We welcome feedback so we can address barriers and continue improving access.
Accessibility Requests and Grievance Procedure
Any individual who needs an accommodation, auxiliary aid, accessible format, or other accessibility-related assistance may contact PACS using the information below.
A person who believes they have been denied an accommodation, experienced inaccessible content, or been subjected to disability-based discrimination may file a grievance.
Step 1: Submit a Complaint
A complaint may be submitted orally or in writing and should include:
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The name and contact information of the person filing the complaint
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A description of the accessibility barrier, denial, or alleged discrimination
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The date or approximate date of the incident
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The requested resolution, if known
Step 2: Review
PACS will review the complaint promptly, may gather additional information as needed, and will conduct an impartial review to the extent reasonably possible.
Step 3: Response
PACS will issue a written response within a reasonable period of time, including any findings, corrective action, or next steps.
Contact Information
Accessibility Coordinator / Program Contact:
PACS Independent Living Program
6901A N 9th Ave Pensacola, Florida 32504
(855) 425-7227
info@pacsliving.com
Ongoing Review
PACS Independent Living Program will periodically review this statement and its accessibility practices and may update them as services, technology, or legal requirements evolve.